Ceiling Fan: Patriotic

The item arrived late and was not what was pictured. The fan was poorly hand-painted and had three tulip lights rather than the single globe. When we sought to return the item the company stated that they would send a return packing slip. Three weeks later, nothing. Finally after another phone call we get a slip. The item is returned and no refund is recieved. Another phone call later we get confirmation that we will get a refund. Next, the fan arrives back on my doorstep with a note stating that they do not refund for fans. And the company has like four names making it even more confusing.